FAQ
FREQUENTLY ASKED QUESTIONS
We answer all your questions!
How do I track my parcel?
You can track your parcel using your order number and your e-mail address by going to the *Track my order* section on our website.
What are the shipping times for your products?
We do our best to ship your order within 24 hours, sometimes this can take up to 48 hours. Your order will then be given to the carrier, and you will be delivered within 5 to 8 days. (Depending on the period, promotions, and the transport service)
Is delivery free?
Delivery is free for all orders for a limited time.
Do you ship worldwide?
Yes, we do. We ship worldwide.
Where do we ship your product from?
Our offices are located in United Kingdoms. Our international warehouse is located in China. However, following our recent development, we are planning to launch our next collections from a warehouse in UK which will allow us to deliver in UK in less than 7 days.
I have not received all the items in my order, what happens?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I have received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us a message via the contact form on the website and we will send you a similar replacement item as soon as possible.
What is the quality of the products you offer?
Our items are carefully made by professionals, we focus on the quality of materials to create quality items.
What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal. However, we do not accept checks, money orders or bank transfers.
How do I request a return?
For any information request, please contact us on our support: support@favorito.uk
If you would like more information about returns please refer to our Returns Policy.
Are return shipping costs covered?
All return shipping costs and other charges are the responsibility of the customer.
Can I request a refund for the product?
You can submit a refund request through our support: support@favorito.uk
We answer all your questions!
How do I track my parcel?
You can track your parcel using your order number and your e-mail address by going to the *Track my order* section on our website.
What are the shipping times for your products?
We do our best to ship your order within 24 hours, sometimes this can take up to 48 hours. Your order will then be given to the carrier, and you will be delivered within 5 to 8 days. (Depending on the period, promotions, and the transport service)
Is delivery free?
Delivery is free for all orders for a limited time.
Do you ship worldwide?
Yes, we do. We ship worldwide.
Where do we ship your product from?
Our offices are located in United Kingdoms. Our international warehouse is located in China. However, following our recent development, we are planning to launch our next collections from a warehouse in UK which will allow us to deliver in UK in less than 7 days.
I have not received all the items in my order, what happens?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I have received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us a message via the contact form on the website and we will send you a similar replacement item as soon as possible.
What is the quality of the products you offer?
Our items are carefully made by professionals, we focus on the quality of materials to create quality items.
What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal. However, we do not accept checks, money orders or bank transfers.
How do I request a return?
For any information request, please contact us on our support: support@favorito.uk
If you would like more information about returns please refer to our Returns Policy.
Are return shipping costs covered?
All return shipping costs and other charges are the responsibility of the customer.
Can I request a refund for the product?
You can submit a refund request through our support: support@favorito.uk